Solvenia Support Copilot

AI Application Engineer

A production support copilot connected to a shared inbox, product knowledge and vector search with human handoff.

Project context

Technologies

FastAPI · Anthropic API · PostgreSQL · pgvector · OAuth2 · Docker

Discuss this project

01 · Challenge

Help support teams answer consistently from business knowledge without disrupting the existing inbox workflow.

02 · What I built

Delivered the FastAPI service, retrieval pipeline, inbox connector, cited answer generation, feedback loop, deployment and monitoring.

03 · Impact

A dependable support layer that gives agents faster access to grounded answers and clear escalation paths.