Aurelis Guest Intelligence

LLM Engineer

A multilingual guest-service assistant connected to messaging, hotel knowledge and a secure property-management API.

Project context

Technologies

LLM APIs · PMS API · Email · Webhooks · Idempotency · Observability

Discuss this project

01 · Challenge

Answer guests across languages while preventing duplicate actions and preserving a reliable human escalation path.

02 · What I built

Developed concierge workflows, message and PMS connectors, knowledge retrieval, webhooks, idempotency controls, cost tracking and logs.

03 · Impact

A connected guest-service workflow designed for dependable hospitality operations.